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|
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| The
Experience Mike Provided Deviated from |
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| Usual Treatment of an HHonors Gold Member. |
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|
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| Expected HHonors Gold |
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| Member
Benefits |
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|
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| Actual
Benefits Provided |
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| by DoubleTree Club 11/15 |
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| Confirmed
reservation |
| Ignored
reservation |
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| Upgraded room when |
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| available |
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| No
room available |
| Free
continental breakfast |
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| Free confusing directions to |
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| shabby
alternate hotel |
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| HHonors points plus |
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| frequent-flyer
miles |
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| Insolence
plus insults |