Yours is a Very Bad Hotel

In the Early Morning Hours of
November 15, 2001, at the DoubleTree Club Houston, We Were Treated Very Badly Indeed.

Refused Rooms… Even When We’re
“Confirmed” and “Guaranteed”?

Quotations from Night Clerk Mike

We Discussed With Mike the Meaning of the Term “Guarantee.”

Mike Didn’t Much Care.

Quotations from Night Clerk Mike

The Career Path of Night Clerk Mike
(He peaked last week.)

Mike Wasn’t Too Optimistic About
Finding Us a Place to Sleep.

Quotations from Night Clerk Mike

Slide 11

Mike Finally Found Us Rooms Here.

The Experience Mike Provided Deviated from Usual Treatment of an HHonors Gold Member.

Jon, a colleague, was arriving in Houston on an overnight flight
and coming to join us at the DoubleTree Club first thing in the morning. As we had to go stay elsewhere, we wrote
Jon a note and left it in care of Mike the Night Clerk.

We Are Very Unlikely to Return to the
DoubleTree Club Houston.

Revenue Lost to the DoubleTree Club
Houston as a Result of our November 15 Incident

We’ll Be Sending This Presentation
to Promus Properties.